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Forum Discussion

halfpenny's avatar
halfpenny
Explorer | Level 4
2 months ago

Audio transcription malfunction, hard line breaks partway across every line

Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks landing in mid sentence. It never used to do this.

 

The previous transcription format wasn't all that great either, and needed a certain amount of cleanup, but this latest glitch makes the transcribed text almost impossible to work with.

 

Needless to say this is very annoying, as I use the transcript feature a lot. Could this problem please be addressed?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi halfpenny, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're describing, while hiding any personal information in the transcript?

     

    Is this occurring for all transcripts or just for WMA files?

     

    This will help me to assist further!

    • LadyBug17's avatar
      LadyBug17
      Explorer | Level 3

      I have this same issue...started this month October. When I copy transcript to print it out, every line is created as an "end paragraph" so there is no flow to the transcript. Help please

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi LadyBug17, could you attach a screenshot showing what you're describing? Is this for any file you attempt to transcribe?

    • LadyBug17's avatar
      LadyBug17
      Explorer | Level 3

      Going from the layout which includes transcript details to the option without transcript details, the layout does not change to a normal flow pattern...only the time markers are removed. This is on M4A files. 

      Thank you

    • halfpenny's avatar
      halfpenny
      Explorer | Level 4

      Hello I can't see how to attach a file here, but this is a pasted snip of .wma transcribed text in Word with the formatting symbols on.  I haven't tried a different file type yet but I mostly use .wma The problem began only recently. Thank you

       

       

       

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    If you copy the transcript to a text file, does it appear with the line breaks?

    • LadyBug17's avatar
      LadyBug17
      Explorer | Level 3

      The second photo is a "copied text" to Pages. The line breaks do not appear as in the first photo, but each line ends with a "paragraph" symbol as seen in this last photo of the highlighted text.

    • halfpenny's avatar
      halfpenny
      Explorer | Level 4

      I copied my text to WordPad and the same thing happens with the line breaks.

    • LadyBug17's avatar
      LadyBug17
      Explorer | Level 3

      This issue is still happening as of 3:50pmPT

      Any progress in solving it?

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager

        Hi everybody,

         

        Thanks for getting in touch about this issue.

         

        Our team is already looking into it.

         

        Would it be alright if we contacted you through the email associated with the accounts?

         

        We'll share more details as soon as we have them.  

  • halfpenny's avatar
    halfpenny
    Explorer | Level 4

    Two months after my initial posting about this problem, nothing has changed. As I indicated earlier, the hard line breaks correspond directly with the now numerous and excessive time stamps inserted in the transcripts.

    Why is it taking so long to fix this problem?

    I also see this new forum format requires constant clicking to expand the comment history instead of paginating the comments as before. How is this considered an improvement?

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