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Forum Discussion
All folders and files gone after getting removed from Business team
My previous subscription was cancelled somehow and all my files don't show anymore and Dropbox got logged out from all accounts. But if I click a link to any of the files, they still work. This happe...
Hello dropbox community,
I am doing all I can to get in contact with anyone from support at dropbox to recover lost files due to being removed from someones team.
I was suppose to get an email warning about being removed but did not so I have no idea how long I've been removed but as of yesterday I logged in to find all of my work disappeared. Has anyone ever recovered files after removing someone from a team ? (ofc I believe it has to be within 30 days to recover), but let's say I was removed last week and the files are recoverable would they just have to add me back to the team ?
Maybe the files still exist? Any help would be deeply appreciated
- Hannah
Dropbox Staff
Hey kianijee, sorry to hear about this.
Generally, getting access to your files depends on how you were removed from the team.
The way for you to keep your files, would be for the admin to remove you, by converting your account back to an individual Basic free account.
If they completely removed you and deleted your account, your files would be lost, I'm afraid.
When you tried to sign in to your account, were you allowed to simply sign in or were you prompted to create a new account?
