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Fusilier's avatar
Fusilier
New member | Level 2
17 days ago

All files have disappeared from our Dropbox account.

We use dropbox to store our image database - we are on the basic free package. I've not been in for a few months - just tried to access and all our images/ files are gone which is really worrying. Does anybody have any advice as to where they have gone and or how we can get them back. Really worrying about this. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Fusilier wrote:

    We use dropbox to store our image database - we are on the basic free package. I've not been in for a few months - just tried to access and all our images/ files are gone ...


    Does your Events page show any file activity? Are you sure you're signing in to the correct account?

     

    Also, are you sure it's only been a few months? If it's been more than a year then the account could have been disabled and all content deleted due to inactivity.