You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MLTSS's avatar
MLTSS
Explorer | Level 3
6 months ago

After connecting my external drive to Dropbox, my files were deleted!

Not sure if this is the right category but I'm hoping you can help.   Our Dropbox was at its limit so I moved a bunch of files to an external drive to use for overflow storage. It seems I logged ...
Computer Backup
Delete
Dropbox Backup
Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey MLTSS, thanks for posting on our forum today. 

 

From what you mention, I understand you activated external drive backup, correct?

 

Now, as for your overflow files, do you mean that you had made updates to the files on your external drive, and once Dropbox Backup was enabled, these updates were overwritten by older versions of your files, which existed on Dropbox? 

 

Let me know, and we’ll go from there.

MLTSS's avatar
MLTSS
Explorer | Level 3
6 months ago

Hi Nancy,

I did not activate external drive backup, I moved files from Dropbox to the external drive to free up Dropbox space. 

The next time I went to access the overflow files I had moved to my external drive, they were all gone and had been replaced with duplicates of the files I had left in Dropbox, so it appears Dropbox synced the two and removed all of my overflow files from the external drive.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi MLTSS,

     

    Would you mind if we reached out to the email associated with your account to gather some more information?

     

    Thanks,
    Ben

    • MLTSS's avatar
      MLTSS
      Explorer | Level 3
      6 months ago

      Hi Ben,

       

      Please do! 

       

      Thanks,

      Marylou

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey MLTSS, I just sent you an email, so we'll continue investigating there.

         

        Thanks!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!