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Forum Discussion

MLTSS's avatar
MLTSS
Explorer | Level 3
5 months ago

After connecting my external drive to Dropbox, my files were deleted!

Not sure if this is the right category but I'm hoping you can help.   Our Dropbox was at its limit so I moved a bunch of files to an external drive to use for overflow storage. It seems I logged ...
Computer Backup
Delete
Dropbox Backup
Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey MLTSS, thanks for posting on our forum today. 

 

From what you mention, I understand you activated external drive backup, correct?

 

Now, as for your overflow files, do you mean that you had made updates to the files on your external drive, and once Dropbox Backup was enabled, these updates were overwritten by older versions of your files, which existed on Dropbox? 

 

Let me know, and we’ll go from there.

MLTSS's avatar
MLTSS
Explorer | Level 3
5 months ago

Hi Nancy,

I did not activate external drive backup, I moved files from Dropbox to the external drive to free up Dropbox space. 

The next time I went to access the overflow files I had moved to my external drive, they were all gone and had been replaced with duplicates of the files I had left in Dropbox, so it appears Dropbox synced the two and removed all of my overflow files from the external drive.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi MLTSS,

     

    Would you mind if we reached out to the email associated with your account to gather some more information?

     

    Thanks,
    Ben

    • MLTSS's avatar
      MLTSS
      Explorer | Level 3
      5 months ago

      Hi Ben,

       

      Please do! 

       

      Thanks,

      Marylou

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey MLTSS, I just sent you an email, so we'll continue investigating there.

         

        Thanks!

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