You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Designchapel
9 months agoExplorer | Level 3
Added Dropbox account but lost files
Hi,
Panic. When leaving my old company I started a Personal account where I moved over folders I wanted to save. It was everything form sound files to old working files (3d as Photoshop etc). B...
Designchapel
Explorer | Level 3
Hi Mark!
On my Business dropbox, it was all synced, all green. I dragged that folder over to my Personal folder. So in my Business folder, it is all empty, and in my Personal folder, I have all folders structure but no files 😕
Walter
9 months agoDropbox Staff
Hey Designchapel - sorry to jump in here, but you haven't mentioned what is your events page showing in regards to your missing files.
Could you have a look and let us know what you find?
- Designchapel8 months agoExplorer | Level 3
Hej Walter!
Sorry late respond! I have checked out the Event Page now. I can not find the folders I am looking for but can see stuff like "You deleted 50098 files" so I am going through this pages as we speak! 🙂
- Walter8 months agoDropbox Staff
- Designchapel8 months agoExplorer | Level 3
Hi again,
Mm yes I think I need more assistance please. I can see lot of deleted files (the folder was 5TB big so I have deleted a lot, and transfered a lot (I thought)
I can not find the folders I am missing. I downloaded ("Make avaible offline ") everything on my computer, and when that was done, I moved the folder over to my new dropbox folder on my desktop. In this new folder I can see all folders and but they are all missing the real files, which make me very nervous, when this is my working files from 10-15 years back....
What else can I do?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!