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Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
6 months ago

"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. ...
Edit
Error Messages
Microsoft Office
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Would you mind clarifying your device's OS, along with the version of the Dropbox app that you have installed there Redhotpaddy? 

 

Also, what is your Dropbox subscription at the moment? 

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
6 months ago
I'm using an Android and the version of Dropbox is 378.2.6
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Redhotpaddy, can you try -if you haven't already- uninstall and then re-install Office 365 to check if that makes any difference? 

  • Redhotpaddy's avatar
    Redhotpaddy
    Explorer | Level 3
    6 months ago
    So all I can do is disable the Excel App deleting it on my phone is not possible unfortunately.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    In that case, have you tried clearing the app's cache and trying again Redhotpaddy 

     

    If you did and this persists, you might need to reach out to Microsoft directly for further assistance as the error comes from their app, not Dropbox. 

  • Redhotpaddy's avatar
    Redhotpaddy
    Explorer | Level 3
    6 months ago
    So I contacted Microsoft and they informed me it was an issue with the new Dropbox Update. I manged to uninstall the Excel App and reinstalled it and it seems to work now. I did notice when opening Excel and going to open a file Dropbox had disappeared and only OneDrive was showing. After the uninstall and reinstalling the Exel App Dropbox popped up again.
  • Redhotpaddy's avatar
    Redhotpaddy
    Explorer | Level 3
    6 months ago

    So what i say when I clicked on open on the Excel App I saw the following:

    Recent
    Shared with me
    OneDrive - Personal
    This Device
    Browse
    Add a place

     

     

    After reinstalling Excel I got the same but with the additiong of Dropbox:

     

    Recent
    Shared with me
    OneDrive - Personal

    Dropbox
    This Device
    Browse
    Add a place

     

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