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Forum Discussion
39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
I've tried all the suggested solutions listed on this thread: https://www.dropboxforum.com/t5/Files-folders/39-files-stuck-syncing-for-weeks/td-p/388751
None have improved the sync status. The number of files grow each day.
The issue does not appear to be isolated to any single machine as dozens of my team members that also share the same dropbox account are experiencing the same issue, although their file counts are all different.
Some files will sync OK and others are stuck in a syncing status.
I suspect a bad file, but the bad file check page suggested on the link above continually crashes in Chrome. I haven't tried other browsers as the author of that post called out similar experiences with Firefox and Safari.
How we can get insight into which files are failing to sync and why? The log files are in a proprietary format which might give some insight.
- Fiona
Dropbox Staff
Hello rgbysgt.
I am merging your topic in this thread since you have checked on the steps here and the issue persists.
Are the files stuck on the website and you cannot see them locally? :thinking:
Is there any big event that could explain the number of files syncing for all of you? What do you see in your events page?
Also, please let me know if the number of files is decreasing and if you are using Smart Sync or selective sync.
Thank you!
Hi Fiona-
There are instances where we see a RED X on the file sync status and others where the arrows are present but they never sync. Furthermore, some files will sync successfully and show a green check.
I don't see anything on the events screen that indicates there's a major event that would have triggered this. The number of files have been growing over the last several weeks and have not declined. When I had unlinked and relinked the account it was at ~230 files and then after that step it jumped to +2000 and is now +4000. Other members of my team have counts of 216, 9, & 44.
