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Forum Discussion
39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
Hi Fiona -- Thank you for the quick response. The solution listed above did not change anything after the permissions were fixed. My Dropbox folder and system files are on my MacBook Pro, not on a network drive or remote location.
Fiona
Dropbox Staff
Dropbox StaffLet's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
That did the trick. Thank you, Fiona!
- Fiona
Pleasure solving this with you.
Thanks for troubleshooting with me.
Have a nice weekend! :slight_smile:
I'm not yet using Catalina, and my Mac is a couple of years newer, but I just started having this problem too. Since I haven't upgraded my OS, I suspect it's a problem with Dropbox.
Unfortunately, I don't know how to do all the stuff yotimbo tried. And I'm currently only having problems with PowerPoint files. So, what I tried was force-quitting the application and restarting. Restarting the Mac. Taking the PowerPoint file out of Dropbox. And just opening PowerPoint without trying to open a file. In all the first steps, it just kept saying it was downloading (it wasn't) or opening (it wouldn't--except once when I could see the slides, but not do anything with them) and finally froze so that I had to force quit PowerPoint over and over. Even when I'd taken the file out of Dropbox. The file is fine. I can open it on the Dropbox website. But that doesn't do me much good as I need to edit it. When I tried to just launch PowerPoint without opening a file, I got a message that it was doing something with Smart Synching. Whatever it was, it froze the application again.- Fiona
Hello. I have also tried the various steps outlined above, including your suggestions Fiona. No luck - I have 10 still syncing. My files are local. (Although I turned this off for now to see if that might help). Any other suggestions? Thanks!
Hi,
I have the same issue as the above user and had 5000+ stuck files.
I did the option-alt key on the acct preferences page then: Fix Permissions, and Fix Hardlinks.
That did nothing so I unlinked Dropbox and Re-linked and that reduced the stuck files to 103.
I have unlinked and relinked two more times and they are still there and stuck syncing. Can you please suggest what I could try next?
DropBox Version: 89.4.278 Current as at today.
Thanks
- Fiona
Hi psionic001, thanks for adding your experience to this topic.
Unlinking - Relinking is a good step to reset the configuration settings of the app. I do not suggest to unlink relink more than once though, because in this process, all your files will take time to re-index, so if you have many files this will increase your syncing time, without fully updating the files.
If the desktop app get's stuck syncing a specific amount of files again, what you could do is check if a security system or antivirus could be checking these files and whitelist Dropbox on such security apps.
Let me know if this helps and the version of your Operating system and I'll be happy to help you more with this.
Thank you!
- Hi Fiona.
I turned off my AVG antivirus and there were no firewalls turned in and I still have 103 files trying to sync.
Thank you
