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Forum Discussion
.pptx files are supported but something went wrong.
A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong." Tips to fix please?
Hannah
Dropbox Staff
Dropbox StaffHey shan24, thanks for reaching out to the Dropbox Community.
Indeed, Dropbox doesn’t support files that are password-protected in other applications.
If you remove the password, does the preview work?
Thank you @Hannah! Yes it does work if I remove the password. Is there any kind of workaround? What do people do with files that they need password protected?
What I really need to know is how to keep the file that has been uploaded to Dropbox safe so that it cannot be overwritten. We have had people make changes to the Powerpoint and somehow the file gets overwritten with their content. I'm not sure how this could happen.
- Hannah
If you share a 'can view' link to the files, the recipients will only be able to view and/or download the content of the link.
Also, depending on your plan, you can actually password protect the link itself.
You can see more about shared link permissions here.
