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Forum Discussion
xlsx files are supported but something went wrong.
Hello. My file is only 2.4 mb and this is the message I get everytime I try to open this one particular spreadsheet. I have another spreadsheet that 2.6 and opens right away.. What advise could you give me?
- Megan
Dropbox Staff
Hi CM19, thanks for joining our Community and sorry to hear you're having issues with this.
Which platform exactly are you trying to preview this file from?
If you're using our website, can you see if you get any different results after clearing your browser's cache or on another browser?
Feel free to send me a screenshot of the error message you receive on your end, in order for me to have visual.
Let me know!
Hi Megan:
I've tried in Safari, Chrome and cleared the cache it still won't open.. Any other ideas?
Angela
