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Imbi's avatar
Imbi
Explorer | Level 4
3 years ago

Why are my files all syncing again?

Hi Community   I switched on my Windows 11 PC this morning and for some reason it asked me in the Dropbox Client to login again. So I did and now it is syncing again all my over 460'000 files whi...
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  • Jay's avatar
    Jay
    3 years ago

    Hi Imbi, thanks for contacting us.

     

    Are you using Smart Sync on your device? Were these files previously online-only, or local files?

     

    Do you know if there were any recent updates made to your OS?

     

    This will help me to assist further!

Imbi's avatar
Imbi
Explorer | Level 4

Hi Jay

 

Thank you ever so much for your message.

 

Right up front. For some reason, after a couple of hours, the sync was finished and all the over 650'000 files where in sync again. 🙂

 

I just don't understand why I hat to sign up again and why it started to sync again.

 

The Smart Sync I have set to "Local" in the Dropbox Client and it seems to be all ok now. There was no OS update recently.

 

My Dropbox folder is on an external hard drive. All I can guess, is that the USB hard drive was not hooked up properly to the system and that is why it did ask me to sign in again.

 

Again Jay, thank you for your help. I'm using Dropbox for many years now and had no problem what so ever.

 

Take care

Imbi

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Imbi wrote:

My Dropbox folder is on an external hard drive. All I can guess, is that the USB hard drive was not hooked up properly to the system and that is why it did ask me to sign in again.

Be VERY careful using Dropbox like this. If the USB drive isn't connected when Dropbox launches or becomes disconnected while Dropbox is running, Dropbox could see that sudden loss of files as a mass deletion and start to delete the files in your account.

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