We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ivymagazines's avatar
Ivymagazines
New member | Level 2
5 years ago

When I upload my images to Dropbox, it COMPLETELY changes the color.

When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter It’s definitely a dropbox issue and does not lie with the files themselves as no other...
Preview
sort
Sync
Fraser Schenck's avatar
Fraser Schenck
New member | Level 2

Hi

I am experiencing the same problem, especially with photos with bigger file sizes, they de-saturate and get a green tint. Even when I download it from dropbox it is still different than my original photo. 
Your help would be greatly appreciated.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Fraser Schenck, sorry to hear you're having issues with this.

 

Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them?

 

Is it through the mobile app or via our website through a web browser for example? 

  • NPaladino's avatar
    NPaladino
    New member | Level 2
    2 years ago

    Hello,

    I am having this same issue, I uploaded about 350 raw unedited photos for a client to view to pick their top favorites for me to edit and every single photo is tinted green on both my screen and their screen.  This is really upsetting because I paid for the upgraded professional dropbox as a professional platform for my photography business and this is a headache. Is there a fix for this problem?

    Thank you,

    NPaladino

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi NPaladino, thanks for posting here! 

       

      How exactly did you upload the content on your end? Which platform did you use? 

       

      Also, if you download a test file from Dropbox, do you still see the green tint?

       

      Keep me posted!

  • TM2024's avatar
    TM2024
    New member | Level 2
    3 months ago

    Hi Walter, I am having the same issues! Dropbox completely changes the colour of our PDF files. How can I stop this from happening?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @TM2024, thanks for letting us know about this.

       

      Where are you seeing this issue? On dropbox.com?

       

      If so, have you tried accessing these files from a different browser or a private browsing window, to see if you get a different behavior?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!