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Forum Discussion

Ivymagazines's avatar
Ivymagazines
New member | Level 2
5 years ago

When I upload my images to Dropbox, it COMPLETELY changes the color.

When i upload my images to dropbox, dropbox COMPLETELY changes the colour and adds a strange blue/yellow filter It’s definitely a dropbox issue and does not lie with the files themselves as no other...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago

If you're viewing the file on the Dropbox website, you're looking at a transcoded preview of the original. To view the original file, download and open it on your computer.

  • Ivymagazines's avatar
    Ivymagazines
    New member | Level 2
    5 years ago

    I uploaded these images for the purpose of a client previewing the images. They have always been previewable in the original colour previously, i don't want my client to have to download 100 files just to preview, the preview should not be in the incorrect colour. i have never run into this problem before so rather than a quick fix of downloading to see the original, i'd prefer to know why the preview is now suddenly messed up, as it's never been before.

  • Fraser Schenck's avatar
    Fraser Schenck
    New member | Level 2
    3 years ago

    Hi

    I am experiencing the same problem, especially with photos with bigger file sizes, they de-saturate and get a green tint. Even when I download it from dropbox it is still different than my original photo. 
    Your help would be greatly appreciated.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Fraser Schenck, sorry to hear you're having issues with this.

       

      Could you please clarify how exactly are you uploading the problematic photos to your Dropbox account and where exactly are you previewing them?

       

      Is it through the mobile app or via our website through a web browser for example? 

      • NPaladino's avatar
        NPaladino
        New member | Level 2
        2 years ago

        Hello,

        I am having this same issue, I uploaded about 350 raw unedited photos for a client to view to pick their top favorites for me to edit and every single photo is tinted green on both my screen and their screen.  This is really upsetting because I paid for the upgraded professional dropbox as a professional platform for my photography business and this is a headache. Is there a fix for this problem?

        Thank you,

        NPaladino

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