You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
GrumpyTX
3 months agoNew member | Level 2
When I try to access a file that someone posted, the file disappears.
When I try to access a file that someone from my church posts, the file momentarily appears, but then immediately vanishes. Accordingly, I am unable to read or download that file.
- 3 months ago
Hey GrumpyTX, let's jump right into this!
Where did you find this link, and how was it shared with you? Was it a shared link, by any chance?
If I were you, I'd try a different browser, in order to preview it and check if you get the same results there.
Keep me posted!
Megan
3 months agoDropbox Staff
Hey GrumpyTX, let's jump right into this!
Where did you find this link, and how was it shared with you? Was it a shared link, by any chance?
If I were you, I'd try a different browser, in order to preview it and check if you get the same results there.
Keep me posted!
- GrumpyTX3 months agoNew member | Level 2
Dear Megan:
As you suggested, I switch to a different web browser (Edge) from Chrome, and as a result I was able to see and download the shared file. It was a shared link.
Using my iPad and iPhone, I was also able to see the shared file.
So I am not sure why using my laptop, with Chrome as the default browser, I had the disappearing content problem.
Thanks. Dan
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!