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Forum Discussion
We can't open the PowerPoint file from Dropbox for teams
It’s not just .pptx files; other file types are also having issues. I’ve checked the admin console, and the user has permission for the specific Dropbox folder and also has a Dropbox license.
- Walter
Dropbox Staff
Hey DSTech - sorry to hear you're having issues with this.
From what I gather, a member of your team is getting an error when trying to open some files on their device.
Could you clarify the OS of their device and walk us through the exact steps they take to do this?
Do they get the same error on the website?
Any additional information is more than welcome!
Hello Walter,
Thank you for taking the time to check on my issue. The users are using macOS 15 Sequoia. User 1 created a PowerPoint and saved it in a Dropbox folder named 'Team 1.' She then sent the Dropbox link via Outlook email to User 2, so she could check and edit the PowerPoint. When User 2 clicks the link, it opens the PowerPoint file on the Dropbox web interface. She then clicks 'Open in Desktop' to launch the file in the PowerPoint desktop app, and that’s when the error occurs.
