We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sez333's avatar
sez333
New member | Level 2
2 years ago

"view document" DB link in e-mail gets DB error message - wont open the doc presumably loaded to DB

Win11 desktop/ Link in e-mail from trusted sender to “view document” in DB results in error when clicked. It was sent before I had a DB account. Now I have an account & attempted DB install. I have a...
Error Messages
Preview
Shared Links
View
  • Rich's avatar
    Rich
    2 years ago
    sez333 wrote:

    That didn't work for some reason

    That usually indicates a problem with the link. Either the link was removed or the file was deleted. You'll need to ask the owner for a new link.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
sez333 wrote:

Link in e-mail from trusted sender to “view document” in DB results in error when clicked.

What's the error? Can you provide a screenshot, being sure to mask any private information?

sez333's avatar
sez333
New member | Level 2
2 years ago

 no option here to add an attachment / jpg

 

Hope this works. Its a JPG of the e-mail I received with subject line "I sent you a document on drop box" & a photo of the response when "view document" was clicked

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    sez333 wrote:

    That didn't work for some reason

    That usually indicates a problem with the link. Either the link was removed or the file was deleted. You'll need to ask the owner for a new link.

    • sez333's avatar
      sez333
      New member | Level 2
      2 years ago

      Thank-you

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!