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Loveafrica's avatar
Loveafrica
Helpful | Level 6
7 years ago

Videos freeze after few seconds

I am working on an ipad Pro. A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first.  ...
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  • Loveafrica's avatar
    Loveafrica
    7 years ago

    Hi Jane

    I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

    I have since deleted the troublesome videos from my Dropbox.  

    ‘Thanks to all who offered help. I am most grateful. 

emma5's avatar
emma5
New member | Level 2
7 years ago

This happened to me too.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey emma5, thanks for reaching out to us on our Community on this behavior, let me follow-up a bit more closely with you! 
     
    For starters can you let me know if you had received these videos in a view-only shared link 🔗 or someone invited you to a shared folder :dividers:? Does that happen with all your videos or just some of them? I’d greatly appreciate any detail you could share with me here, so as to get a better understanding of what’s happening. 
     
    I’ll be awaiting your next post here, so as to work together on a fix! 
     
     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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