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Loveafrica's avatar
Loveafrica
Helpful | Level 6
7 years ago

Videos freeze after few seconds

I am working on an ipad Pro. A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first.  ...
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  • Loveafrica's avatar
    Loveafrica
    7 years ago

    Hi Jane

    I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

    I have since deleted the troublesome videos from my Dropbox.  

    ‘Thanks to all who offered help. I am most grateful. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey Loveafrica, apologies for getting back to you in delay. Are you still facing this issue? 

Loveafrica's avatar
Loveafrica
Helpful | Level 6
7 years ago

Hi Jane

I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

I have since deleted the troublesome videos from my Dropbox.  

‘Thanks to all who offered help. I am most grateful. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for looping back to me to let me know of the progress Loveafrica, much appreciated!
     
    It’s my understanding that this has now been fixed for you with this workaround, though I’d like to quickly remind you that we’re always here for you in case you may need any additional assistance in the future, so please feel free to post us at any time. Take care until we talk again! 
    • Loveafrica's avatar
      Loveafrica
      Helpful | Level 6
      7 years ago

      Thank you so much. 

      A very caring community and your help is much appreciated. 

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