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Forum Discussion
Video upload quality is bad
Every time I upload a video from my iphone to Dropbox the quality is awful. Although the videos look perfect on my iphone12, once uploaded to my Dropbox, the image is glitchy. The file is glitchy on ...
Jay
Dropbox Staff
Dropbox StaffHi Verdad, thanks for bringing this to our attention.
Previewing videos from the mobile app and site can vary depending on the speed of the internet. Downloading the file directly would ensure the same quality as it was when uploaded to the site.
If you're previewing from the mobile device directly, could you try offlining the file first to see if this improves the video?
Keep me updated with any progress!
My WiFi speed is 2 gig up and down. The video is always terrible.
- Megan
Hi Larry8369, thanks for posting here!
Is the quality of the video bad, when you preview it directly through Dropbox, or when you download it locally?
How large is the file itself? Have you tried previewing it, using cellular data, instead of WiFi?
And if so, do you get the same results?
Keep me posted!
- Megan,
Thank you for responding to my post. The videos sizes can range from 150mb to over 1000. All taken with my iPhone in 4K resolution. The issue is when I view it on my iPhone. The playback is grainy. My WiFi at home is a 2 gig fiber optic line. On WiFi I usually get 600-700mb up and down. After further investigation on my part, I’ve come to the conclusion that the problem doesn’t lye on my side. After receiving your email I tried the video playback on my iPhone directly from Dropbox on my WiFi and it played beautifully. This has not been the case until now. I’ve changed nothing so I figure your servers have issues or the internet routing has.
Thank you,
Larry Rosenberg
