We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

One Yoga's avatar
One Yoga
Explorer | Level 4
2 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Error Messages
Preview
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi everyone,

 

Could you please confirm if this issue is still happening? 

 

The team believes it has been resolved, and we just want to double-check. 

 

Thanks

Cameron McIntosh's avatar
Cameron McIntosh
Explorer | Level 3
27 days ago

Hello,

I am still having issues with the transcript. I hope this can get corrected because i am behind on my classwork. Thanks for looking into this matter. 

Cameron

 

 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi everyone


    Our team has investigated the issue and confirmed that it's now resolved. 

     

    Can you let us know if it's working for you too?  

    • Cameron McIntosh's avatar
      Cameron McIntosh
      Explorer | Level 3
      24 days ago

      Hi Pedro,

       

      I am still having issues and i am still getting the same error message. I have tried on google chrome and Microsoft edge and its still not working. I am hoping your team can help because I am behind on classwork.

       

       

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        24 days ago

        Hi Cameron McIntosh,

         

         

        Thanks for getting back to us quickly. 

         

        We will check this with the team.

         

        We will get back to you once we hear back from them.

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!