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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
I'm having the same issue. I've tried clearing my browser history, safari, chrome. Downloaded Firefox. Ran incognito windows. Nothing is working.
Nancy
Dropbox Staff
Dropbox StaffSorry to hear about that, aboissonneault. When did you notice this issue for the first time?
What video formats are you having this issue with? What’s their size and duration?
- This started happening 3 days ago. It hasn’t worked on numerous files. Most recently: mp4 76.5 MB, mp4 1.72 GB, mp4 2.74 GB, mp3 35.2 MB, just to name a few.
- Megan
Hey aboissonneault, would you mind sending over a couple of screenshots of the error you receive on your end?
When did this start happening?
This started happening about 3 days ago. Every once in a while a video will work. It's the same error message every time. Here's a screenshot pdf of the error. It's the same one that everyone else has posted.
https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:20b1b144-29ca-4530-bcb0-fc6d73b147aa
