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Forum Discussion
Video transcript error message
I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
Walter
Dropbox Staff
Dropbox StaffHi there One Yoga, thanks for using Dropbox and happy Monday!
Could you clear your browser's cache or try another browser and let us know how it goes?
If you still get an error, I'd appreciate a screenshot too.
Thanks!
Both Brave (incognito window) and Chrome (fresh install just to test) give me the same error (attached). Works as it should on Firefox.
I can use Firefox as a workaround but my production browser is Brave, please look into this.
Regards
I'm having the same issue. I've tried clearing my browser history, safari, chrome. Downloaded Firefox. Ran incognito windows. Nothing is working.
- Nancy
Sorry to hear about that, aboissonneault. When did you notice this issue for the first time?
What video formats are you having this issue with? What’s their size and duration?
- This started happening 3 days ago. It hasn’t worked on numerous files. Most recently: mp4 76.5 MB, mp4 1.72 GB, mp4 2.74 GB, mp3 35.2 MB, just to name a few.
