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Forum Discussion
Video playback problem on the desktop
I have a couple videos that will only play back audio on my desktop application using macOS Big Sur. I can download them and they will playback fine. All other videos in my account playback fine. I a...
Jay
Dropbox Staff
Dropbox StaffHi nopretenders, thanks for bringing this to our attention.
What error are you getting when viewing your videos?
You mentioned this was in the desktop app, do you mean that the files were synced to your machine in the Dropbox folder?
Any other info or screenshots would be helpful!
I don't get an error message, it just plays back audio only. This happens if I go directly to my Dropbox account online in my Safari browser.
Thank you for trying to help me with my issue Jay, I'll be away from my computer for about an hour.
- Jay
Okay, so you're referring to the Dropbox site, not the desktop app.
If only audio is playing back, then this sounds like an issue with codecs not being supported by the browser. Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
