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Forum Discussion
Video file download issue
Having issue with downloading video files from shared link on Mac. Example: File size 5.35GB, downloads to completion, but Quicktime says unable to open file, file not compatible. Check file size i...
Hello Daphine,
I was able to resolve my download issue. I switched browsers.
Thank you,
Mike
Daphne
Dropbox Staff
Dropbox StaffHello mikemmerling, I hope you're having a good day!
To have a better idea of the issue, please let me know the following:
To have a better idea of the issue, please let me know the following:
- Does this happen with multiple video files, or just a specific file?
- Does using another web browser help?
- How about an incognito/private browsing window?
Hello Daphine,
Thank you for replying.
1) Yes, this happens with multiple video files .mov and .mxf files
2) I am not using a web browser to retrieve the file, a client of mine
sends me an email and within the email is a share link that I click on,
that opens the beginning clip of the video, to the right is another radio button giving me
an option to 'Download Direct' or 'Save to Drop Box', the latter works, the former fails.
3) I am not sure of 'incognito/private' browsing window.
Thank you,
Mike
Hello Daphine,
I was able to resolve my download issue. I switched browsers.
Thank you,
Mike
- DaphneI'm glad to hear that helped mikemmerling!
If there's anything else that I can help with, please don't hesitate to give me a shout here. 😀
Hope you have a great week ahead!
