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Forum Discussion
Vault will not re-open after timeout
When i open the vault, contents show just fine. After 10 minutes, Dropbix prompts a message that the vault needs the PIN re-entered to keep syncing. But when the PIN is entered, DROPBOX will never re...
hi walter.
ok, i set up a controlled test:
Opened a word document.
saved it to Dropbox Vault.
made a subsequent change to it, but didnt save it.
Approx 20 min later, Dropboix popped a dialog asking me to re-enter my vault password, which i did. It gave the same useless error message.
Dropbox windows client version: v205.4.5765
We have Dropbox Plus(2 Tb, of which i'm using 2% of total available storage.
Windows Version: Windows 11. Version 23H2 (OS Build 22631.3880)
Connected to a wired ethernet (not WiFi)
Thats all the info i have.
i should point out that after this error occues, the vault's behavior is illogical. All the files/folders show up in File Explorer, but when you click them, they disappear. (It was very upsetting the first time it happened; once i realized they really were not deleting, it was simply just lame. (I used to be a programmer). If i try to save the file again, then Dropbox very unhelpfully creates a Vault (Conflicts) with the latest version of the file (not behind the vault password-protected wall.
- Walter
Dropbox Staff
Thanks for all the additional information and the screenshots too VillaTerrazza - much appreciated.
At this point, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information.
Let us know of any updates!
I too have the same issue. Has there been a result yet?
The vault should be able to stay open for as long as you like as this closing is really sucks.
- Nancy
@paul stuart, the PIN is required as an extra security measure, as the Vault usually contains sensitive documents. However, I’ve passed your feedback to our team, as I understand why this could pose an issue.
Are you seeing the same error as the OP just on your desktop app or all Dropbox platforms? Can you send me a few more details on your setup?
