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Forum Discussion
Uninstalled Dropbox, Dropbox deleted my windows 10 downloads folder
hi, help! I uninstalled dropbox with revo uninstaller and it removed the entire windows 10 "downloads" folder. Now when i click on downloads i get an error in windows 10 saying "the location is unava...
- Hi daveg0321, thanks for posting today.
I understand you concern over these missing files. Generally, we don't recommend using third party uninstallers to remove Dropbox, as issues like this could occur.
It sounds like you had enabled the automatic computer backup feature in the Dropbox desktop application.
Do you know if that app also deleted the Dropbox folder on your machine, or just the app itself?
This will help me to assist further.
Jay
Dropbox Staff
Dropbox StaffHi daveg0321, thanks for posting today.
I understand you concern over these missing files. Generally, we don't recommend using third party uninstallers to remove Dropbox, as issues like this could occur.
It sounds like you had enabled the automatic computer backup feature in the Dropbox desktop application.
Do you know if that app also deleted the Dropbox folder on your machine, or just the app itself?
This will help me to assist further.
I understand you concern over these missing files. Generally, we don't recommend using third party uninstallers to remove Dropbox, as issues like this could occur.
It sounds like you had enabled the automatic computer backup feature in the Dropbox desktop application.
Do you know if that app also deleted the Dropbox folder on your machine, or just the app itself?
This will help me to assist further.
Hi Jay, thanks for replying.
I managed to fix the issue i was having. Sorry to trouble you 🙂 Had to reinstall dropbox, sync the folders back up, then uninstall it through windows.
Yes, the trouble was 3rd party uninstallers (in this case revo) and its particularly violent scrubbing
Thanks!Posting for anyone who has the same issue with a Mac...
When I Deleted dropbox (just put it in trash and emptied the trash as instructed) it also deleted the 'Downloads', 'Desktop' and 'Documents' folders from the hard drive ( ...Users/yourUsername/ or just Cmd+Shift+H in Finder)
Then there were only (locked) links that redirected to the dropbox file locations. Because they were locked, I could not delete the links nor would it allow me to create new file folders with those names. To unlock, select the icon and select File > Get Info (or Cmd+I), click the box unlock and delete the link. The Mac will automatically create a new file folder (except it didn't do it for Desktop so I had to create that one manually)
I've used revo uninstaller for a decade and never had any issues. Who let you guys integrate into my windows and take control of all my files?
All my precious files have now gone missing. You should go to court for this act and I hope you pay for this!- Megan
Hi francisact, I am sorry to hear about that, let's see what I can do on my end about this!
Keep in mind that when you uninstall the app, your Dropbox folder remains on your device, unless you choose to delete it.
You mentioned that you used revo uninstaller to remove Dropbox from your device. Is it possible that this third-party app also deleted all traces of Dropbox, therefore your Dropbox folder too?
Based on what you mentioned, I feel like you might have had Computer backup enabled on your device, could that be the case? Have you checked your deleted files page, along with your events page, to see what you can find there?
Let me know more!
