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Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
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  • Norah's avatar
    Norah
    7 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
Clangdon's avatar
Clangdon
New member | Level 2

Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

is there a phone number i can call???

this is a serious problem.  since february, its all been good.  peeople have been sharing files using dropbox.  

now, suddenly, no one can open the files that have been stored on dropbox - and now everyone is pissed ... at ME :( !!!

can we open the files if i upgrade to "premium" ???  I am desperate and would do almost anything to make dropbox start working again.  

my team has a HUGE deadline Friday and are really really f*d if i can't get this thing to start working again - 

  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
    • Norah's avatar
      Norah
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
       
      Hey Clangdon, hope you're doing great!
       
      Just checking back with you, have you tried quiting Dropbox app following the steps provided?
       
      Additionally, I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support. 
       
      In case you have any further inquiries, let me know here and I'll check back with you.
       
      Thanks in advance for your cooperation!
      • kajakiem's avatar
        kajakiem
        Explorer | Level 3
        6 years ago

        Hello, 

        I actually have same problem as Clangdon described. I tried quitting Dropbox, it does not help. When I download files from Dropbox - then I can open them and they look just fine. The problem is with those that are syncornized. I can not Preview any of them, those that I worked on 4 days ago are working after opening them, but older ones ar enot. It looks like synchronizing is damaging files? This is the message window I get: 

    • marshallajonesj's avatar
      marshallajonesj
      Helpful | Level 5
      5 years ago

      Hahah. This is NOT a solution.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi marshallajonesj!

        Have a nice week. :coffee:

        Sorry to hear the suggestions here did not work for you. Let me know which of the steps offered here you've tried and I will help you with the next steps to the solution. 

        Thanks! 

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