You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

schifer's avatar
schifer
New member | Level 2
4 months ago

Unable to download from the website

Hello, is there anyone who can help me? It seems that our public IP is blocked, so we are unable to download from the Dropbox website. We cannot access 162.125.81.15 from our location. Our IP reputat...
Download
Web
schifer's avatar
schifer
New member | Level 2

Hi Walter, this issue only occurs with my public IP. I have tested with other connections on the same device and browser, and the download works. I have also tried several things:

  • During the file download process, the destination server is 162.125.81.15 on tcp/443, and the connection status shows "syn sent."
  • From the router, pinging to IP 162.125.81.15 results in an RTO, and during the traceroute, it breaks at HOP 162.125.86.141.

So, it seems that my public IP is indeed blocked by Dropbox, even though my IP's reputation is clean.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the additional information schifer 

 

Could you also send me a screenshot of the error you're getting so that we can have a visual too? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!