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schifer's avatar
schifer
New member | Level 2
3 months ago

Unable to download from the website

Hello, is there anyone who can help me? It seems that our public IP is blocked, so we are unable to download from the Dropbox website. We cannot access 162.125.81.15 from our location. Our IP reputat...
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schifer's avatar
schifer
New member | Level 2

Hi Walter, this issue only occurs with my public IP. I have tested with other connections on the same device and browser, and the download works. I have also tried several things:

  • During the file download process, the destination server is 162.125.81.15 on tcp/443, and the connection status shows "syn sent."
  • From the router, pinging to IP 162.125.81.15 results in an RTO, and during the traceroute, it breaks at HOP 162.125.86.141.

So, it seems that my public IP is indeed blocked by Dropbox, even though my IP's reputation is clean.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the additional information schifer 

 

Could you also send me a screenshot of the error you're getting so that we can have a visual too? 

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