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Forum Discussion

Archie46's avatar
Archie46
New member | Level 2
8 years ago

Unable to change my email address in Dropbox,

it says my email address is already being used, how do I get dropbox to accept my email?
  • Mark's avatar
    8 years ago
    You need to cancel the account that is using the email address.

    So, request a reset of the password on the account at www.dropbox.com/forgot
    Log in to that account
    Go to www.dropbox.com/account and close it.

    THEN go back to the original account and change your email.
  • Rich's avatar
    Rich
    8 years ago

    Mark wrote:
    You need to cancel the account that is using the email address.

    Or change the email address on that account to something else, which will also free up the original email for use on another account.

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