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Thomas HAMILTON's avatar
Thomas HAMILTON
Explorer | Level 3
2 years ago

Trying to download 2 very large uncompressed .mxf files - connection keeps hanging up at around 7gbs

Hi can anyone help me with this problem. I need to download 2 very large uncompressed .mxf files which my cameraperson uploaded following a shoot (in LA - whereas I'm in London UK) file 1 is 153G...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Thomas HAMILTON  -  thanks for using Dropbox and welcome to our Community!

 

Have you considered using the desktop app to let those files sync down to your computer instead of downloading them via a web browser? 

 

If that's not an option, could you clear your browser's cache and try to download the files again? 

 

If you get an error along the way or get stuck at some point, send us a screenshot so that we can have a visual too.

 

Thanks a bunch, Thomas. 

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