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Forum Discussion
"To ensure security, we need to verify your identity."
When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity."
Under what conditions does this occur?
Two types o...
Walter
Dropbox Staff
Dropbox StaffHey there Questar - sorry to hear about this.
Could you send us a screenshot of the exact error you're getting so that we can have a look too?
Also, are you on a mobile device or on a desktop one?
Keep us posted and we'll take it from there.
We will send you a screenshot.
The device will be a URL device in use.
No desktop application is used.
Under what conditions?
We would like to know what kind of conditions cause the problem.
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