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Questar's avatar
Questar
Explorer | Level 3
2 years ago

"To ensure security, we need to verify your identity."

When trying to open a file on Dropbox, I am encountering a login authentication named "To ensure security, we need to verify your identity." Under what conditions does this occur?   Two types o...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there Questar - sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a look too?

 

Also, are you on a mobile device or on a desktop one?

 

Keep us posted and we'll take it from there.

  • Questar's avatar
    Questar
    Explorer | Level 3
    2 years ago

     

    We will send you a screenshot.
    The device will be a URL device in use.

    No desktop application is used.

    Under what conditions?
    We would like to know what kind of conditions cause the problem.

     

    problem-free URL 

     

    [Removed as per Community Guidelines]

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Questar, it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox.

       

      The first URL you added was the link to logout of Dropbox.

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