You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rickw55's avatar
rickw55
Explorer | Level 4
2 years ago

Thumbnails not loading in Dropbox folder in Explorer

There apparently was a thread on this but it has been archived.   Photo thumbnails in Dropbox folder in Windows 11 Explorer do not load. What can I do to correct this?
Preview
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi rickw55, thanks for bringing this to our attention.

     

    Are your files marked as available offline, or are they online-only?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi rickw55, thanks for bringing this to our attention.

 

Are your files marked as available offline, or are they online-only?

 

This will help me to assist further!

rickw55's avatar
rickw55
Explorer | Level 4
2 years ago

Sorry for the false alarm. This is a new computer, and I'd forgotten that the Dropbox default is online only. I have corrected it, and the thumbnails show.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!