You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jschlade's avatar
jschlade
Helpful | Level 6
7 years ago

There was an error downloading your file.

Hello,   I'm looking at my version history for a file and I can't download it? I can restore it, but I can't download it?   Why? Here's the picture of what I see. I don't matter what date I c...
Download
Error Messages
  • jschlade's avatar
    jschlade
    7 years ago

    For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

     

    You're work network could be doing something to interfer with the download request.

     

    This was my issue. My work network is causing this problem.

     

    Anyway hopefully this helps someone else out.

     

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here]

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jschlade - did you get the chance to work on Rich's suggestions - is this persistent on other browsers as well? 

 

Thanks in advance for keeping us posted. 

jschlade's avatar
jschlade
Helpful | Level 6
7 years ago

I have lots of saved versions of this file. Randomly I'll pick a version. In every attempt, download DOESN'T work. Restore does. I tried Firefox and it doesn't even give me an error. At least Chrome gives me an error.

 

This just doesn't work! Is this just me and my version histroy for this file? Can someone who works at Dropbox please look into this!?

 

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for letting me know jschlade!

     

    I have located your support ticket with our team and provided you with an update via email. We can take it from there now, if you don't mind.

     

    Will be waiting for your response to have a better look into this. 

     

    Thanks!

    • jschlade's avatar
      jschlade
      Helpful | Level 6
      7 years ago

      For anyone else who runs into this issue. Trying doing this from you're home network vs work network.

       

      You're work network could be doing something to interfer with the download request.

       

      This was my issue. My work network is causing this problem.

       

      Anyway hopefully this helps someone else out.

       

       

       

      [This thread is now closed. If you have a similar or new question, you can ask here]

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!