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Forum Discussion
The download button on the website doesn't work
Hi,
When I click this button to download files, nothing happens. How can I confidently make a backup on my hard drive of all files I have on dropbox?
Thanks,
Charlie
This fixed the problem. I think the limit of 10,000 files or 20 GB was limiting it. It is not good that no message of explanation came up. More importantly, downloading everything to a hard drive should be a simple single click.
I was planning to drop dropbox, and I think this lack of functionality that seems obvious to me is making that more likely. I don't feel confident that I can get all my files out reliably.
I have same problem. For last couple of months, download doesn't work. It's a disaster. I have 2 TB account and am using 100 MB so I'm not at any limits. This is pretty bad.
Megan
Dropbox Staff
Dropbox StaffHey rbaltman, welcome to our Community!
Do you try to download a certain file/folder that lives in your account, or maybe content coming from a shared link?
Have you tried an entirely different browser than the one you're using at the moment? Just to clarify if this is browser-specific or not.
Let me know more, and we'll take it from there!
Thanks for your response. Any file I try to download doesn't work--these are all my files that I uploaded. It is not a shared link, it is a file that I put there and when I try to download, there is absolutely nothing happening in Safari (my preferred browser). I tried it on chrome and that worked (so I got my file), but I don't like to use Chrome. Don't you think it should work in Safari? Something changed (maybe Apple, but they are a kind of dominant browser so Dropbox should be compatible?). Or maybe I pressed a wrong button--I need help figuring out what button I pressed.
When I got to the dropbox toolbar app and drag the file to my desktop it works (but it takes it off Dropbox, so I need to make a copy and drag, which is a pain). But when I choose the little world sphere glyph and it goes to the dropbox website, that's when DOWNLOAD doesn't work.
I attach a screenshot which shows what I am seeing and if want the file at the bottom wow-021... and choose "Download" from the "..." menu, it doesn't work.
Thanks,
Russ- Jay
HI rbaltman, could you try using Safari in private browsing mode, without any extensions running, to see if that could be causing the download issue?
I need to get home to try it, but I will when I get home tonight--it's my desktop that is acting up. On Safari at work, it works fine. But the home one is the problem, I think.
