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simonnewall's avatar
simonnewall
Explorer | Level 3
6 years ago

Synology hyperbackup Dropbox error

get issues with synology hyperbackup with the error [Dropbox][Completed_PDaS] Exception occurred while backing up data. (No permission to access the backup destination [Invert Surveys NAS]. Please ...
Error Messages
Third Party Integrations
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
 
Since Synology uses a third party app to connect to Dropbox, I’d kindly recommend contacting them first for more info on the matter. 
 
If you’re still having trouble with this or if you have any updates on the matter, don’t hesitate to get back to me. Thanks! :slight_smile:
simonnewall's avatar
simonnewall
Explorer | Level 3
6 years ago

Hi

I have contacted synology and they are saying its a tag on the files called restricted_content

they are saying the API is having different affects than direct access via dropbox browser

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for your swift reply, simonnewall!
     
    Dropbox itself doesn’t have a tagging option, so this may be due to a third party app. Although there isn’t much support we can offer, you could try removing the tags and see if that helps. :disappointed_relieved:
     
    Let me know of any updates! 
    • simonnewall's avatar
      simonnewall
      Explorer | Level 3
      6 years ago

      mmm

      they say the tag is on dropbox.....oh the fun

      is there any extra reporting that can be applied to see at what point the pemission denied is happening

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Although I don’t think there is from our end, I’ll leave this thread open in case there are any like-minded users that can offer some input on this. 
         
        In the meantime, let us know if you have any other questions, simonnewall!  

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