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simonnewall's avatar
simonnewall
Explorer | Level 3
6 years ago

Synology hyperbackup Dropbox error

get issues with synology hyperbackup with the error [Dropbox][Completed_PDaS] Exception occurred while backing up data. (No permission to access the backup destination [Invert Surveys NAS]. Please ...
Error Messages
Third Party Integrations
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
 
Since Synology uses a third party app to connect to Dropbox, I’d kindly recommend contacting them first for more info on the matter. 
 
If you’re still having trouble with this or if you have any updates on the matter, don’t hesitate to get back to me. Thanks! :slight_smile:
  • simonnewall's avatar
    simonnewall
    Explorer | Level 3
    6 years ago

    Hi

    I have contacted synology and they are saying its a tag on the files called restricted_content

    they are saying the API is having different affects than direct access via dropbox browser

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for your swift reply, simonnewall!
       
      Dropbox itself doesn’t have a tagging option, so this may be due to a third party app. Although there isn’t much support we can offer, you could try removing the tags and see if that helps. :disappointed_relieved:
       
      Let me know of any updates! 
      • simonnewall's avatar
        simonnewall
        Explorer | Level 3
        6 years ago

        mmm

        they say the tag is on dropbox.....oh the fun

        is there any extra reporting that can be applied to see at what point the pemission denied is happening

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