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Forum Discussion
Syncing is stuck on my Windows 10 computer. Can you help?
I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving.
I needed to make some space anyway so I moved a...
Try using IISCrypto.exe and checking "best practices" then apply and reboot. Worked for me
Hi,
Dropbox was working fines for many years on my laptop.
Few days back it stopped synchronizing but Dropbox continuously ran.
Recent tab showed that it got stuck at one particular file. I have been updating this file continuously and it got synchronized well up to this particular incident.
I tried many things by stopping and starting Dropbox, restarting computer etc. but nothing helped.
Then I unlinked the Dropbox folder and when Dropbox asked for the folder I gave same old folder. Still no luck for more than a day.
After this issue came up, every time “Selective Sync” popup showed the Dropbox folder. But it could not display the inside folder list and after some time it always said “Unable to connect”.
Also I tried moving Dropbox folder when trying to fix this issue. Then the “Moving Folder” popup came up and got stuck. I had to close Dropbox using Task manager.
Then I reinstalled Dropbox and pointed to the same old folder again. No luck.
Then I stopped Dropbox, renamed the folder. When restarted Dropbox and when it asked for the folder location, pointed to a fresh location expecting Dropbox to download everything again from dropbox.com folder to this new folder. Still Dropbox says Syncing.. but nothing happens; the local folder is still empty.
I have not changed any Windows setting or not installed any new software during this period.
After installing Dropbox I have enabled the “Modify” and “Write” Windows folder permission for [my laptop]/users for Dropbox folder.
An advice on this is highly appreciated.
Regards,
Nalin.
I have reinstalled Dropbox with pointing Dropbox folder to E drive (earlier it was in D drive). Still no luck.
Nalin.
Hi
I assume you both use the latest Dropbox version?
If so, I would try this: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall but PLEASE make sure that you do have a copy of your local files on an external drive for "in case". Better be safe than sorry.
Regards
Casper
Hello Casper;
Thanks for your reply. In my case, I already had performed an advanced reinstall, deleting all the residual Dropbox folders and files. Even I performed a Windows registry cleaning after uninstalling Dropbox.
But after a clean reinstallation, the program continues syncing permanently, but it doesn't sync anything.
I hope there will be any solution.
Kind regards
Hi Casper,
I did all as instructed.
There ware no hidden Dropbox folders for
%LOCALAPPDATA%
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%Dropbox installed using downloaded "Dropbox 102.4.431 Offline Installer.exe".
Set the Dropbox folder to "D:\Dropbox".
Added a file for checking whether it is detecting local changes. Doesn't seem to be so. Not downloading too.
Dropbox still says "Syncing..."
Thank you for looking into this.
Could there be any other possible causes?
Appriciate your help.
Nalin.
