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Forum Discussion
Syncing is stuck on my Windows 10 computer. Can you help?
I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving.
I needed to make some space anyway so I moved a...
Try using IISCrypto.exe and checking "best practices" then apply and reboot. Worked for me
Daphne
Dropbox Staff
Dropbox StaffThanks for getting back to me here Carl_in_MI!
That's some rather strange things that you're seeing there. You should indeed be seeing a button like option under the "This PC" section in your Backups tab.
However, since you unlinked and relinked your account without enabling the backup during the setup (from your 2nd screenshot) then it should now be disabled. Just to clarify, in your Dropbox folder is there a folder called "My PC (xyz)"?
There could be a few reasons that the syncing is stuck uploading the file you added locally to your account, which may be due to a connection issue from what you see from the selective sync settings. However, let's see what we can find.
Firstly, which version of the desktop app do you have installed on your computer? Also, when you click the Dropbox icon in your system tray, can you click the gear icon in the top right of the window and choose "View sync issues" and let me know what you see there?
Keep me posted!
Thanks! I have version 101.4.434.
I do not have a PC folder.
I also do not have any sync issues reported - it is not syncing even though I can log in.
- Daphne
Okay so it doesn't look like the computer backup is enabled at all on your computer Carl_in_MI, which is great as we can rule that out now.
Can you try the following to fix any incorrect permissions that could be causing the stuck syncing?
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the "Alt+H" keys, click "Fix permissions".
If this doesn't resolve the issue, please follow the steps again and instead click "Fix Hardlinks". The app might need to sync for a while after doing this, so please just keep an eye out for any progress.
Let me know if that does the trick!
Thanks for your contining help. I reset permissions and I also reset hard links and for both the dialog box reported that they were fixed, but the situation has not changed. My computer ran all day yesterday. I have another computer on the same network connection that is syncing OK so it is a configuration issue on this particular computer.
You mention above clicking my initials, but they are not appearing, only the setting gear icon. Here is the firewall on my private (active) network
I do not see settings for particular ports.
When I go to Sync on my preferences panel, I still get 'unable to connect' for selective sync.
- Lusil
Hey Carl_in_MI, I just wanted to jump in and ask if you've tried reinstalling the desktop app with admin permissions?
Could you also temporarily close any third party apps, like antivirus and security software, that could be hindering the syncing process?
Let us know how it goes, thanks!
