You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Syncing 45,000k Files Indefinitely.
I have a business account, with just over 4TB of data being sync'd. I have several computers of various ages. All my computers are downloading the entire data set locally to each computer, since each computer is backing up the data to a local storage in each location. This workflow works on all my computers, except on one machine about 10 years old. The majority of the files do sync, but eventually, the sync just stays in some amount of files 15-45k files, and they simply will not sync.
I have tried pausing the sync until task manager shows no CPU resources. When I resume Dropbox, the sync just stays in that high number of files that don't sync.
Ironically, some files do sync, but the sync is no longer reliable.
Anyone have any idea how to fix this? Dropbox's official position is that I have too many files, and that they don't support local storage of too many files. Not sure what too many is, but I officially have too many per support comments over the past several months.
Any help is appreciated.
- Megan
Dropbox Staff
Hi mikeshick, thanks for posting here!
I'm in agreement with what Support already mentioned.
We're talking about a 10 year old device, that's been strained with the size of 4TB synced locally. It'd make sense that the app wouldn't handle that.
However, as a few small checks: can you let me know the app's syncing status, and version just to clarify if you're using our latest stable version?
Also, if you locate the Dropbox folder in your File Explorer, and then right click on it, and check Properties, how many files do you have there?
Keep me posted!
I don't understand. When you say taxed, I have generally no more than 50% CPU use, 45% memory use, 2% Disk....not the greatest. But that doesn't seem to taxed.
Syncing 46,146 files 19.6 GB (2+days)
File count...I'll let you know in a few hours. I suspect over 2-4 Million.
Thanks,
- Megan
Hi mikeshick, thanks for letting me know.
Well, the performance of the Dropbox application starts to decline after reaching about 300,000 files.
If you have around 2-4 million locally, then it's expected that it's not going to work the way it's indented to.
Hi eduard5, I hope you're doing well!
Would you be able to share some additional info with me, such as the device's OS, syncing status and when did you notice this behavior?
If you could also let me know how many files you have syncing locally inside your Dropbox folder, that'd be amazing.
I guess i've got the same problem (syncing 13000 files indefinitely)...
- Megan
Hi mikeshick, while we're at it, would you mind also clarifying the version of the app you're using on your end?
Just want to make sure you're using a stable one, and not the beta version.
Also, could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?
v185.4.6054
I have reset hardlinks and permissions many times to no avail.
- Walter
Hey mikeshick - sorry to jump in here, but could you let us know if the app is still stuck at the exact same number of files?
In that case, could you click on your account's picture in the app and click on the view sync issues button? Is anything showing there perhaps?
Also, I know you might have already given this a go, but have you tried adjusting your bandwidth settings to see if that makes a difference?
