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Lawix858's avatar
Lawix858
New member | Level 2
4 months ago

"Something went wrong" every time I try to open Dropbox.

For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified."   This is day 2 a...
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  • Rich's avatar
    Rich
    4 months ago
    Lawix858 wrote:

    For 2 days now when ever I try to open Dropbox, I get an error screen ...

    This is for the Dropbox website? If so, clear your browser's cache/browsing history and try again, or try with another browser.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Lawix858, let's see what we can find about this! 

 

Do you get that error when you try to access your content, or account?

 

Also, which platform do you use? Our website, desktop or mobile app? 

 

Keep me posted, and we'll take it from there! 

Lawix858's avatar
Lawix858
New member | Level 2
4 months ago

I am using Safari on a iMac.  When I click the Dropbox Icon to open my account, I get the error message with a purple icon in the middle of it.

  • Lawix858's avatar
    Lawix858
    New member | Level 2
    4 months ago

    This is data 2 of this happening and I can't get to my files now.

    • Lawix858's avatar
      Lawix858
      New member | Level 2
      4 months ago

      * Day 2

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Lawix858! 

     

    Do you notice this behavior only when you're using Safari? Have you tried another browser too? 

     

    Would you mind sending over a screenshot of the message you get on your end? 

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