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Forum Discussion

betazero's avatar
betazero
Helpful | Level 6
6 years ago

Some of my .pdf files appear blurry when I'm viewing those on my account online. Why?

Any file in my own dropbox is blurry when I click on it thru the website. Same when I send a Dropbox link. This did NOT used to be like this. Is there a fix? It basically makes viewing any file thru the website version of dropbox useless. You have to download the file to read it. This is creating a lot of problems for me. I share links to files and clients are used to viewing thru the web browser (so is my boss).

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey betazero, I ran a search on our system & I could see that you’ve chatted in to my colleague, where you’ve made some progress together, so it would be best to gather all relevant details under the same email chain for convenience’ sake. 
     
    While I’ve now made sure to include a copy of your comments & I’ve increased your support priority internally, I remain at your entire disposal should you need more help in any way. Thanks! 
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey again betazero, thanks for the nudge; I can see that my colleague had sent you a follow-up message & they’re now awaiting your reply. Have you received their latest message? If you haven’t been able to see that, please let me know here & I’ll make sure to forward that again on our end. I hope that this gets resolved soon for you! 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey kakers, apologies for the slight delay in getting back in touch here. 
       
      The OP hasn’t updated the thread on progress & based on a quick search on our system, it looks like the ticket hasn’t been resolved on the ticket either. 
       
      Could you elaborate a bit on what this looks like on your end, in order to make sure I’m following-up on the right thing?
       
      Thanks! 
      • martinlastname's avatar
        martinlastname
        Explorer | Level 4
        5 years ago

        Necro-posting a bit, but I'm having this issue too and would really like a proper fix. The only solution I've been able to find on my own was to switch to Google Drive, which I'd rather not do. I consider printing or downloading the PDF a workaround, not a real solution.

         

        This is what I see when I follow a link to a PDF saved in Dropbox.

         

         

        And this is what it should look like, and looks like after I've download the file.

         

        I have email notifications set for this, and will do my best to reply promptly with any details or updates as requested or as I find them.

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