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Forum Discussion
Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
It is strange that someone from Dropbox doesn't answer this, since the users that are offering replies to this question are pointing this user in the wrong direction. When files on your hard drive Dropbox Folder say zero bytes, it means Smart Sync is on and the file is stored on the Dropbox Server. If you want to access this file or folder offline, you must access the Right Click or Control Click menus for Dropbox. One of them will say, Make Available Offline. You must do this for instance if you wish to copy the file somewhere else. If you do not, the file name will copy (very slowly) with no warning and you will have a zero byte file on your local Non- Dropbox location. If you do not notice this, and you delete your dropbox online version, you will have lost that file. Dropbox, knows this is an issue, and supposedly will offer an upgrade that fixes this. It should automatically start the offline download and put up a dialog informing you of what is happening.
Catasonic I've been seeking answers to this question for months. I don't know where to right-click in order to change the setting. I've asked for a photo of video of this and no one can help me. I find Dropbox extremely confusing to use and very hard to find clear answers. Thank you for your suggestion but I don't know where to make this change.
