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saguilar2012's avatar
saguilar2012
Explorer | Level 3
6 years ago

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    6 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey elainemorrison,  sorry to jump in, but I just wanted to mention that you should be able to tell your Dropbox files status, be it online only or available offline by their syncing icons. 

 

Hope this helps a tad. 

  • elainemorrison's avatar
    elainemorrison
    Explorer | Level 3
    3 years ago

    Hi Walter I don't see those icons anywhere.  I find Dropbox to be terribly confusing.  Can you send me a screenshot or Loom video of how one locates these icons?

     

    All I know is that I am unable to access my photos as it says zero bytes no matter how I try to access them.  It should not be this difficult and take this many messages for me to resolve this issue.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I'm afraid I don't have a  tutorial video to provide, but these icons should be visible on the files you've stored in your Dropbox folder on your computer while the desktop app is running and syncing normally elainemorrison 

       

      Apart from that, could you send us a screenshot of the exact error you're getting so that we can have a visual too?

      • elainemorrison's avatar
        elainemorrison
        Explorer | Level 3
        3 years ago

        Hi Walter the issue is when I search them in the Finder on my Mac or I try to attach images within GMail they show as zero bytes.  I then have to go to Dropbox and search and download the images in order to use them.  I can no longer just attach them.  This is a time waster.  My understanding is that this is all due to the most recent IOs update.  Dropbox hasn't fixed the bug on your end and from what I was told there's no intention to fix it.  I'm left inconvenienced and frustrated and want to move all my photos to Google and get rid of Dropbox. 

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