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Forum Discussion
Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Since July I have been unable to access and use the photos I pay to store on Dropbox because it says zero bytes. This is thousands of dollars of brand photography that is rendered unusable. I contacted Dropbox a few months ago and was told this is due to an iOs update and Dropbox has no solution. Have you gotten around to figuring this issue out? I can't be the only one who has lost access to photos. Please help.
Hannah
Dropbox Staff
Dropbox StaffHey elainemorrison, thanks for reaching out to us and sorry to see you're having trouble.
Are you seeing this in the Dropbox folder on your computer or in your online Dropbox as well?
Which macOS version are you using and which version of Dropbox?
You can see the Dropbox version, if you hover your mouse over the Dropbox icon in your menu bar.
Hi @hannah
When I go to Dropbox in finder on my Mac it says zero bytes. When I try to attach photos to email in Gmail it shows that they have zero bytes.
How do you tell the when using the online version of Dropbox what the bytes are?
I'm using Mac OS Monterey version 12.6
I'm not able to see what version of Dropbox I'm using. The article you attached doesn't open when I click to see instructions on how to find it on Mac.
- Hannah
Thanks for getting back to me, Elaine.
I'm able to open the article on my end, can you try again and let me know what you see?
In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon.
Also, are the files in question currently set to 'online-only?
If you right/control click on them and switch them to 'available offline', do you see the same behavior?
Hi Hannah,
I'm using version 159.4.5870 of Dropbox and it says the latest version.
Can you please be more specific with instructions on where to find out if photos are available online or offline? There's the icon up by the wifi, there's an icon underneath my search bar, and I can find photos in my Mac Finder. It's all very confusing to me. Where do I right-click to find this information? Loom videos are a fantastic idea for explaining your platform if that's a possibility.
