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saguilar2012's avatar
saguilar2012
Explorer | Level 3
6 years ago

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    6 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
elainemorrison's avatar
elainemorrison
Explorer | Level 3
3 years ago

Since July I have been unable to access and use the photos I pay to store on Dropbox because it says zero bytes.  This is thousands of dollars of brand photography that is rendered unusable.  I contacted Dropbox a few months ago and was told this is due to an iOs update and Dropbox has no solution.  Have you gotten around to figuring this issue out?  I can't be the only one who has lost access to photos.  Please help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey elainemorrison, thanks for reaching out to us and sorry to see you're having trouble.

     

    Are you seeing this in the Dropbox folder on your computer or in your online Dropbox as well?

     

    Which macOS version are you using and which version of Dropbox?

     

    You can see the Dropbox version, if you hover your mouse over the Dropbox icon in your menu bar.

    • elainemorrison's avatar
      elainemorrison
      Explorer | Level 3
      3 years ago

      Hi @hannah

       

      When I go to Dropbox in finder on my Mac it says zero bytes.  When I try to attach photos to email in Gmail it shows that they have zero bytes.

       

      How do you tell the when using the online version of Dropbox what the bytes are?

       

      I'm using Mac OS Monterey version 12.6

       

      I'm not able to see what version of Dropbox I'm using.  The article you attached doesn't open when I click to see instructions on how to find it on Mac.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for getting back to me, Elaine. 

         

        I'm able to open the article on my end, can you try again and let me know what you see?

         

        In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon.

         

        Also, are the files in question currently set to 'online-only?

         

        If you right/control click on them and switch them to 'available offline', do you see the same behavior?

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