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Forum Discussion
saguilar2012
6 years agoExplorer | Level 3
Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
- 6 years agoIf it is still syncing, then it means that it isn’t up to date yet.I’d recommend waiting until all your files have finished syncing before attempting to open those files.
saguilar2012
Explorer | Level 3
Hi Jay -
I accessing it from my computer/machine. I am not sure what you mean by "check if the Dropbox desktop application is running, and what status it has in the menu bar or system tray?" I access my DropBox from my favorites and it's also something i can access from my dock. How do I check if it is running and its status?
Jay
6 years agoDropbox Staff
When you hover over the icon, you’ll see if the app is syncing or up to date.
- saguilar20126 years agoExplorer | Level 3
Ah ok. When I looked at the menu bar, it appears that the Dropbox incon is Syncing. Is there any other reason why it is saving my docs as Zero Bytes, resulting in blank pages when I open the document?
- Jay6 years agoDropbox StaffIf it is still syncing, then it means that it isn’t up to date yet.I’d recommend waiting until all your files have finished syncing before attempting to open those files.
- Alinemac4 years agoHelpful | Level 5
I have the same problem. I accessed the document directly on Dropbox. It shows many documents I have stored there but it says the document is zero bytes and its empty. I am kind of in despair! Can't lose all that work!!!
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