You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Some downloaded signed documents have black boxes covering the signatures
We are finding that on various of our agents accounts the odd document when downloaded is covering some of the signatures with a black box. Has anyone else had this happen and how did you fix it? Won...
Hey Hannah,
Please see below snips of the boxes showing.
We are finding this issue is occurring across multiple devices and different browsers. As a few of our agents have had this occur at random and one account almost every time.
Hannah
Dropbox Staff
Dropbox StaffThanks for the screenshot, Ray.
Do the documents look fine when previewed within Dropbox, before you download them?
Hey!
Yes they look fine when viewed in Dropbox however when downloaded it is showing as black boxes only over one persons signature/initials on the document the others all show fine.
It is typically the first signature on the form that ends up blacked out.
- Hannah
Thanks for the update and the additional info, Ray.
I would suggest reaching out to our support team who will have visibility to info specific to your account, which we don't, here on the Community.
You can contact them through this page.
Make sure to pass your ticket number on to us as well!
Thank you, will reach out to them now :)
