I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me).
I have a number of files I've brought over to Dropbox using...
Hi adamschoales. Thanks for posting about this issue.
I'd be glad to fix this for you if there is a technical issue there. :tools:
Note :pushpin: Smart Sync downloads files locally, when you open them to preview or edit. If you have third party apps syncing/using your Dropbox files. Smart Sync would recall the files locally for the third party app to use them.
Having said that, are you accessing the files locally when Smart Sync reports downloading? Is there a third party system accessing these files?
What version of the application do you have installed on your desktop?
Are all your files downloading or is this something you see with specific folders?
Looking forward to the additional information to help you!
No third party files are accessing these. These are all files that I recently moved/copied to Dropbox from other locations, and set to "online only". Never even opened once moved to dropbox. And yet they still kept re-syncing.
This is especially problematic for the files that are quite large in size. I have home movies that are several gigabytes that I simply want to store on Dropbox as an offsite backup, but when they keep downloading back to my machine not only are they taking up several gigabytes on my machine but wasting several gigabytes of bandwidth to constantly re-download.
The Dropbox app is vr. 86.4.146 and I'm runnning Mac OS 10.14.6.
Please add a screenshot showing the space the Dropbox files take up from your computer at the time.
As for your syncing, I located a ticket you have with our support and took over to take a look at device specific details. You already have my response there adamschoales.
Feel free to get back to this thread and post the explanation I provided you there.
You flagged that you saw that the default Smart Sync setting you have for this device is "Local". Not sure where you’re seeing the default sync is “local” because here’s a screenshot from the app on my end where it clearly says online only. If you’re seeing something saying it’s set to Local that is perhaps part of the issue - somewhere in the system Dropbox thinks that’s what I want even though on my end I’m telling it otherwise.
Also, as mentioned, third party apps are not accessing the files. I don’t have any anti-virus software running, and while I do have some backup apps, they all have the Dropbox folder excluded from the backup.
So really not sure what’s going on here. Like I mentioned, the only way to get things to work properly seems to use the old “Selective sync” method, which completely defeats the purpose of Smart Sync to begin with.
My Dropbox is doing the same thing - i.e. filling itself even after I designate files as "online-only".
You said that Dropbox will automatically start re-downloading when you, or a third-party app, accesses the files, correct? If my collaborators that have shared access to these files attempt to access them, would that explain why they download locally to my computer again?
I'm just trying to make sense of this because my hard drive fills itself every day and my computer starts burning up and it is driving me crazy. Even after I re-designate the files as "online-only", they don't disappear from my storage for a few tense minutes in which I can see my hard drive's capacity trickling from GB to MB...
If my collaborators that have shared access to these files attempt to access them, would that explain why they download locally to my computer again?
If you mean shared through Dropbox using shared folders or links, then no, not at all. The comments above are referring to any process or application local to your computer that attempts to access the files within your local Dropbox folder. Think file previews, antivirus or malware scans, backup processes, etc. If it touches the files on your local computer, it can cause Dropbox to download them.
Now, if you're sharing access to your computer with other people and they access those same files, then yes, they will be downloaded, because it would be no different from you accessing the files.
Lets say I have a folder with 4 video files in it. I have versions 1-3 set to "Online only" via the smart sync dropdown menu in Mac OS. When I open v4 (which does reside on my hard drive) in quicktime to view it, one (or more) of the other versions in that folder begins to download.
These are only a few hundred MB, but I do have folders containing gigabytes of information and if several of those files download it could cause a problem on my computer.
I do not have any antivirus software running and no I have one app connected (vimeo) that I don't think has any bearing on this issue. It seems directly related to opening a file in Quicktime.
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Find help from the Dropbox Community.","title":"View, download, and export","shortTitle":"View, download, and export","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":2901,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-22T17:11:40.979-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/"},"ForumTopicMessage:message:384338":{"__typename":"ForumTopicMessage","uid":384338,"subject":"\"Smart\" sync keeps downloading Online Only Files","id":"message:384338","revisionNum":3,"repliesCount":77,"author":{"__ref":"User:user:1242319"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:384338"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:384338"},"body@stripHtml({\"truncateLength\":200})":" I am growing increasingly frustrated with this so called \"smart sync\" feature Dropbox has recently introduced (or rather forced upon me). \n I have a number of files I've brought over to Dropbox using...","body@stringLength":"1131","rawBody":"
I am growing increasingly frustrated with this so called \"smart sync\" feature Dropbox has recently introduced (or rather forced upon me).
\n
I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them from my local storage, which is limited. However Dropbox keeps randomly re-downloading the files to my system even after telling it that I want the files to be online only.
\n
This feature is supposed to \"save hard disk space\", which it does seem to do temporarily before it just starts downoading things again. It seems as though the only safe way to keep files from my drive is the old fashioned selective sync from preferences, but this is a backward way of working, especially when I want to have the folder show up on my local drive so I can bring files into it, but I may want those files to only live online.
\n
Has anyone found a solution to this abnormal behaviour (that, once again I might add, was forced on us as justification to increase the price of the paid service)?
I am growing increasingly frustrated with this so called \"smart sync\" feature Dropbox has recently introduced (or rather forced upon me).
\n
I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them from my local storage, which is limited. However Dropbox keeps randomly re-downloading the files to my system even after telling it that I want the files to be online only.
\n
This feature is supposed to \"save hard disk space\", which it does seem to do temporarily before it just starts downoading things again. It seems as though the only safe way to keep files from my drive is the old fashioned selective sync from preferences, but this is a backward way of working, especially when I want to have the folder show up on my local drive so I can bring files into it, but I may want those files to only live online.
\n
Has anyone found a solution to this abnormal behaviour (that, once again I might add, was forced on us as justification to increase the price of the paid service)?
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Hi adamschoales. Thanks for posting about this issue.
\n
I'd be glad to fix this for you if there is a technical issue there. :tools:
\n
Note :pushpin: Smart Sync downloads files locally, when you open them to preview or edit. If you have third party apps syncing/using your Dropbox files. Smart Sync would recall the files locally for the third party app to use them.
\n
Having said that, are you accessing the files locally when Smart Sync reports downloading? Is there a third party system accessing these files?
\n
What version of the application do you have installed on your desktop?
\n
Are all your files downloading or is this something you see with specific folders?
\n
Looking forward to the additional information to help you!
\n
Thanks.
\n
","body@stringLength":"1036","rawBody":"
Hi . Thanks for posting about this issue.
\n
I'd be glad to fix this for you if there is a technical issue there. :tools:
\n
Note :pushpin: Smart Sync downloads files locally, when you open them to preview or edit. If you have third party apps syncing/using your Dropbox files. Smart Sync would recall the files locally for the third party app to use them.
\n
Having said that, are you accessing the files locally when Smart Sync reports downloading? Is there a third party system accessing these files?
\n
What version of the application do you have installed on your desktop?
\n
Are all your files downloading or is this something you see with specific folders?
\n
Looking forward to the additional information to help you!
\n
Thanks.
\n
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No third party files are accessing these. These are all files that I recently moved/copied to Dropbox from other locations, and set to \"online only\". Never even opened once moved to dropbox. And yet they still kept re-syncing.
This is especially problematic for the files that are quite large in size. I have home movies that are several gigabytes that I simply want to store on Dropbox as an offsite backup, but when they keep downloading back to my machine not only are they taking up several gigabytes on my machine but wasting several gigabytes of bandwidth to constantly re-download.
The Dropbox app is vr. 86.4.146 and I'm runnning Mac OS 10.14.6.
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Please add a screenshot showing the space the Dropbox files take up from your computer at the time.
\n
As for your syncing, I located a ticket you have with our support and took over to take a look at device specific details. You already have my response there adamschoales.
\n
Feel free to get back to this thread and post the explanation I provided you there.
\n
Thank you!
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As mentioned in my email:
You flagged that you saw that the default Smart Sync setting you have for this device is \"Local\". Not sure where you’re seeing the default sync is “local” because here’s a screenshot from the app on my end where it clearly says online only. If you’re seeing something saying it’s set to Local that is perhaps part of the issue - somewhere in the system Dropbox thinks that’s what I want even though on my end I’m telling it otherwise.
Also, as mentioned, third party apps are not accessing the files. I don’t have any anti-virus software running, and while I do have some backup apps, they all have the Dropbox folder excluded from the backup.
So really not sure what’s going on here. Like I mentioned, the only way to get things to work properly seems to use the old “Selective sync” method, which completely defeats the purpose of Smart Sync to begin with.
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Hi,
My Dropbox is doing the same thing - i.e. filling itself even after I designate files as \"online-only\".
You said that Dropbox will automatically start re-downloading when you, or a third-party app, accesses the files, correct? If my collaborators that have shared access to these files attempt to access them, would that explain why they download locally to my computer again?
I'm just trying to make sense of this because my hard drive fills itself every day and my computer starts burning up and it is driving me crazy. Even after I re-designate the files as \"online-only\", they don't disappear from my storage for a few tense minutes in which I can see my hard drive's capacity trickling from GB to MB...
If my collaborators that have shared access to these files attempt to access them, would that explain why they download locally to my computer again?
\n
\n
If you mean shared through Dropbox using shared folders or links, then no, not at all. The comments above are referring to any process or application local to your computer that attempts to access the files within your local Dropbox folder. Think file previews, antivirus or malware scans, backup processes, etc. If it touches the files on your local computer, it can cause Dropbox to download them.
\n
\n
Now, if you're sharing access to your computer with other people and they access those same files, then yes, they will be downloaded, because it would be no different from you accessing the files.
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Lets say I have a folder with 4 video files in it. I have versions 1-3 set to \"Online only\" via the smart sync dropdown menu in Mac OS. When I open v4 (which does reside on my hard drive) in quicktime to view it, one (or more) of the other versions in that folder begins to download.
These are only a few hundred MB, but I do have folders containing gigabytes of information and if several of those files download it could cause a problem on my computer.
I do not have any antivirus software running and no I have one app connected (vimeo) that I don't think has any bearing on this issue. It seems directly related to opening a file in Quicktime.
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Dropbox StaffSuper User II
