We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Taylor B.7's avatar
Taylor B.7
Explorer | Level 4
7 years ago

Smart sync just started downloading everything to local

I have a folder with 8,000 large files. While I was working (but nowhere near the folder nor the files contained therein) I suddenly started getting notifications of "Smart Sync Download" and that al...
Download
Sync
  • Norah's avatar
    Norah
    7 years ago

     

    Hey Taylor B, thanks for taking the time to write back in!
     
    In cases where you see files downloaded from Dropbox to your computer that were previously online-only,  and you didn’t open or change the files, this could be caused by another application. Some applications need to look at your files to work, and that makes Dropbox download the files.
     
     
    Let me know if this helps or if you have any further questions!
Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
 
Hi Taylor B.7, welcome aboard to Dropbox Community!
 
As a starters, we need to double check what status icon do you see on your files. Online-only should be a cloud icon, or the green tick which means it’s synced locally. 
 
A screenshot would be very helpful to have a clear image of the current situation.
 
Thanks in advance for your reply!
Taylor B.7's avatar
Taylor B.7
Explorer | Level 4
7 years ago

I paused syncing while it was doing this because I did not have the space to locally sync all these files. As I was waiting for a response, I finished up my work day.

 

For a few minutes, I was getting "Smart Sync Download Failed" (not 100% sure of phrasing but that was the gist) messages as files failed to locally sync due to the paused status.

 

I shut down my computer for the night. When I rebooted just now, it is no longer paused, but simply says "up to date" (whereas yesterday it said something about syncing 8,000 files).

 

The folders were a mix - most were still gray, but the few subfolders containing files that had synced locally had the green tick. I updated the root folder to "cloud-only" and they are now all "online only" and file properties reveal that while the size is 169GB the "size on disk" is back down to where it would be expected for online only - 32mb.

 

I will respond if this strange behavior starts again. I am wondering if some sort of indexing happened in the background of Windows to trigger this. These were mostly video clips, so maybe some process akin to "let us helpfully identify all your media folders, no need to ask first, we'll just do it!" tricked dropbox into thinking the files were being opened and needed to be downloaded locally.

 

Hopefully this behavior will be hard to reproduce ;)

  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Hi Taylor B.7, thanks for getting back to us!
     
    As the issue has been resolved, the reasons on why you were experiencing this issue could be many, however, keep us updated if anything further comes up. 
     
    Have a great week ahead!:slight_smile:
    • Taylor B.7's avatar
      Taylor B.7
      Explorer | Level 4
      7 years ago

      You say "the reasons on why you were experiencing this issue could be many" - just curious as to what some of those reasons might be?

      • Norah's avatar
        Norah
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

         

        Hey Taylor B, thanks for taking the time to write back in!
         
        In cases where you see files downloaded from Dropbox to your computer that were previously online-only,  and you didn’t open or change the files, this could be caused by another application. Some applications need to look at your files to work, and that makes Dropbox download the files.
         
         
        Let me know if this helps or if you have any further questions!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!